TicketCalm is an AI assistant for IT support staff. This policy covers the TicketCalm website and app at ticketcalm.com.
| Category | Examples | Why |
|---|---|---|
| Account | Email, name (optional), hashed password, plan | To create and run your account |
| Your content | Questions you ask, saved answers/scripts, conversation history, feedback (👍/👎) | To provide the service and your saved history |
| Usage & security | IP address, approximate location (city/country), device/browser, login times, page visits | Rate limiting, security, and product analytics |
| Anonymous use | Free-tier questions and coarse metadata (IP, location) — no account | To run the free tier and improve our guides |
| Billing | Plan, subscription status, and Stripe identifiers | To manage paid plans |
We do not collect or want passwords, API keys, or customer personal data pasted into questions — please don't paste those. We ask you not to, and it's good practice with any AI tool.
Payments are processed by Stripe. We never see or store your full card number — Stripe handles that directly. We store only your plan, subscription status, and Stripe reference IDs.
Your questions are sent to our AI provider, Anthropic, to generate answers. They are processed to produce your response and are not used by us to train models.
These providers process data on our behalf under their own terms and security controls.
We use a single essential, httpOnly session cookie to keep you signed in. We store your theme preference locally in your browser. We do not use advertising or third-party tracking cookies.
We keep account data while your account is active. Anonymous and analytics logs are kept for a limited period for security and product improvement. You can delete your account at any time (see below), which removes your account and associated data.
Passwords are hashed, data is encrypted in transit (HTTPS), sessions are httpOnly and expire, and access to your data is scoped to your account. No system is perfectly secure, but we take reasonable measures to protect your information.
TicketCalm is for workplace use and not directed at children under 16.
We may update this policy; we'll change the date above and, for material changes, notify you.
Questions or requests: support@ticketcalm.com. Governing law: [your jurisdiction, e.g. New South Wales, Australia].