TicketCalm is an AI assistant for IT support staff. This policy covers the TicketCalm website and app at ticketcalm.com.
| Category | Examples | Why |
|---|---|---|
| Account | Email, name (optional), hashed password, plan | To create and run your account |
| Your content | Questions you ask, saved answers/scripts, conversation history, feedback (👍/👎) | To provide the service and your saved history |
| Billing | Plan, subscription status, and Stripe identifiers | To manage paid plans |
We do not collect or want passwords, API keys, or customer personal data pasted into questions — please don't paste those. We ask you not to, and it's good practice with any AI tool.
Payments are processed by Stripe. We never see or store your full card number — Stripe handles that directly. We store only your plan, subscription status, and Stripe reference IDs.
TicketCalm uses AI to turn your questions into helpful answers, scripts, and guidance. When you ask something, your question is processed to generate that response — and for nothing else. Your questions and answers are never used to train AI models, and we don't sell or share them. Please avoid including passwords, secrets, or customer personal data in your questions.
We keep account data while your account is active. Anonymous and analytics logs are kept for a limited period for security and product improvement. You can delete your account at any time (see below), which removes your account and associated data.
Passwords are hashed, data is encrypted in transit (HTTPS), sessions are httpOnly and expire, and access to your data is scoped to your account. No system is perfectly secure, but we take reasonable measures to protect your information.
TicketCalm is for workplace use and not directed at children under 16.
We may update this policy; we'll change the date above and, for material changes, notify you.
Questions or requests: support@ticketcalm.com.