TicketCalm provides AI-generated guidance, scripts, and workflow tools for IT support work. It's a helpful assistant — not a substitute for your own professional judgement.
You must provide a valid email, keep your password secure, and are responsible for activity under your account. You must confirm your email to activate your account. Don't misuse, abuse, or attempt to disrupt the service, and don't use it for anything unlawful.
A team admin can invite members up to their seat count, remove members, and manage billing. Team admins see members' aggregate usage counts, not the content of their questions. Removing a member (or ending the team) converts them to a free individual account.
You keep ownership of the questions you enter and the outputs you save. You grant us permission to process them to provide the service (including sending them to our AI provider to generate answers).
The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, TicketCalm is not liable for any indirect, incidental, or consequential loss, or for any damage arising from actions taken based on the service's output. Nothing in these terms excludes rights that cannot be excluded under applicable consumer law.
We may suspend or terminate accounts that breach these terms or abuse the service. You may stop using the service and delete your account at any time.
We may update these terms; we'll change the date above and, for material changes, notify you. Continued use means you accept the updated terms.
These terms are governed by the laws of [your jurisdiction, e.g. New South Wales, Australia]. Contact: support@ticketcalm.com.